Returns & Exchanges

At Esselegance, we want you to be completely satisfied with your purchase. We accept returns within 7 days from the delivery date for most items.

To be eligible for a return or exchange, your item must be:

• Unworn, unwashed, and in original condition
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase
• Returned within 7 days of delivery

For non-underwear items, returns and exchanges are accepted within 7 days of delivery.

To start a return or exchange process:

1. Contact our customer service team at support@esselegance.com within 7 days of receiving your order
2. Provide your order number and reason for return
3. We will email you a return authorization and instructions
4. Package your return securely and include the authorization form
5. Ship your return to the address provided

Once we receive your returned item:

• We will inspect it and notify you of the approval status
• Upon approval, your refund will be processed to the original payment method
• You should see the credit within 5-10 business days, depending on your bank
• Original shipping costs are non-refundable

We only exchange items if they are defective or damaged. If you need to exchange for a different size or color for non-underwear items:

1. Follow the return process above
2. Indicate your desired size/color in your email
3. We will process the exchange once we receive the original item

If you receive a damaged or defective item, please contact us immediately at service@esselegance.com with:

• Your order number
• Photos of the damaged or defective item
• A description of the issue

We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.