All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We offer international shipping to most countries. Please note:

• International orders may be subject to import taxes, customs duties, and fees levied by the destination country
• These charges are the responsibility of the recipient and are not included in the item price or shipping cost
• Shipping times may vary due to customs processing
• We declare the full value of all orders on customs forms

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your package's journey.

For VIP Shipping customers, you will receive additional updates and have access to a dedicated shipping support team.

Due to the delicate nature of our intimate apparel products:

• All orders are carefully packaged in protective wrapping
• We use discreet packaging for privacy
• Some remote locations may have limited shipping options
• Delivery to PO boxes may require additional time

If an order is returned to us as undeliverable:

• We will contact you to confirm your shipping address
• You will be responsible for additional shipping charges if the package needs to be resent
• If you refuse the package, the original shipping cost will not be refunded