Shipping Policy

Shipping Policy

Fast, reliable delivery to your doorstep

Free Standard Shipping on all orders over $49.9. For orders under $49.9, standard shipping is $3.90.

Shipping Options

Standard Shipping

$3.90

USA: 5-10 business days

International: 7-12 business days

Perfect for regular orders without urgency

Expedited Shipping

$6.90

USA: 3-7 business days

International: 5-10 business days

Faster delivery for when you need your items sooner

VIP Shipping

$6.90 upgrade

Faster than expedited

Dedicated support

Available for orders over $49.9. Add $6.90 to your order for premium VIP shipping service with dedicated customer support.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

International Shipping

We offer international shipping to most countries. Please note:

  • International orders may be subject to import taxes, customs duties, and fees levied by the destination country
  • These charges are the responsibility of the recipient and are not included in the item price or shipping cost
  • Shipping times may vary due to customs processing
  • We declare the full value of all orders on customs forms

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your package's journey.

For VIP Shipping customers, you will receive additional updates and have access to a dedicated shipping support team.

Shipping Restrictions

Due to the delicate nature of our intimate apparel products:

  • All orders are carefully packaged in protective wrapping
  • We use discreet packaging for privacy
  • Some remote locations may have limited shipping options
  • Delivery to PO boxes may require additional time

Undeliverable Orders

If an order is returned to us as undeliverable:

  • We will contact you to confirm your shipping address
  • You will be responsible for additional shipping charges if the package needs to be resent
  • If you refuse the package, the original shipping cost will not be refunded

Have Questions About Shipping?

Our customer service team is here to assist you

Email: support@esselegance.com or service@esselegance.com

Please allow 24-48 hours for a response during business days.

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