Frequently Asked Questions

We recommend using our detailed bra sizing guide for accurate measurements. Generally, you'll need to measure your band size (around your ribcage) and bust size (at the fullest point). The difference between these measurements determines your cup size.

If you're between sizes, we generally recommend sizing up for comfort, especially for underwire styles. For non-padded bras, you might prefer your exact measurement. Feel free to contact our fit specialists for personalized advice at support@esselegance.com.

Most of our styles run true to size, but some lace designs may feel snugger initially due to their structure. We provide specific fit notes on each product page to help you make the best choice for your body. When in doubt, use our size calculator or contact us.

We use premium materials including stretch lace, modal cotton, microfiber, and satin. All our fabrics are chosen for their comfort, breathability, and durability. Specific fabric content is listed on each product page.

For longest life, we recommend:

• Hand washing in cold water with mild detergent
• Laying flat to dry
• Avoiding bleach and fabric softeners
• Fastening hooks before washing to prevent snags

If machine washing, use a delicate cycle and a lingerie bag.

Yes, we prioritize hypoallergenic materials. Our fabrics are Oeko-Tex certified, meaning they're tested for harmful substances and safe for sensitive skin.

For our complete return and refund policy, please visit our Refund Policy page.

1. Contact our customer service within 7 days of receiving your order at service@esselegance.com
2. Provide your order number and the size you need
3. We'll send you a prepaid shipping label for the return
4. Once we receive the original item, we'll ship the new size at no additional cost

Please ensure the item is unworn, unwashed, and has all original tags attached.

Yes, we ship worldwide. Shipping costs and delivery times vary by destination. You can see exact rates at checkout before completing your purchase.

Standard shipping within the US takes 3-5 business days. Express options are available at checkout. International shipping typically takes 7-14 business days depending on the destination.

A minimizer bra redistributes breast tissue to create a smoother silhouette and make the bust appear up to 1.5 inches smaller. It doesn't compress but rather reshapes for a more proportional look under clothing.

Absolutely! Our bras are designed with comfort features like wide, cushioned straps, flexible underwire, and breathable fabrics to ensure all-day comfort without sacrificing support.

Currently we focus on everyday wear and specialty bras, but we're expanding our collection. Please sign up for our newsletter to be notified when we launch new product categories.